Support

Last updated 6 September 2026

I can’t start a workout

Starting a ride needs two things: a connected power source and a workout loaded. A heart-rate strap or a cadence-only sensor is not enough on its own — Ride Blocks paces you by power, so it waits for a power meter or smart trainer.

To try the app without equipment, open the sensor screen, turn on Enable demo sensors, and connect one of the simulated power sources that appears. Demo heart-rate straps alone will not let you start.

My sensor isn’t found

• Grant Ride Blocks permission to use Bluetooth when asked, and make sure Bluetooth is on.
• Wake the sensor — pedal the trainer, or put the heart-rate strap on.
• Disconnect it from anything else. Bluetooth sensors normally allow one connection at a time, so a head unit or another app holding the sensor will hide it.
• Press Scan again.

Ride Blocks supports the standard Bluetooth Cycling Power, Cycling Speed and Cadence, and Heart Rate profiles. A device that only exposes a manufacturer’s own protocol will not appear.

ANT+ on Mac

ANT+ power, cadence, and heart-rate sensors are supported on Mac only, through a USB receiver. Ride Blocks looks for the Garmin/Dynastream ANT USB2 and ANT USB-m receiver families and clones that present the same USB identifiers. Other USB receivers are not supported.

Plug the receiver in before opening Ride Blocks, and unplug anything else that may be claiming it.

Does my data sync between devices?

Only if you ask it to. iCloud Sync is off by default. On each device you want to sync, open Settings → iCloud Sync and turn on Sync with iCloud. All the devices must be signed in to the same Apple Account. Syncing covers Mac, iPhone, and iPad; the Apple Watch app shows the workout running on your iPhone rather than your synced plan and history.

If something looks out of date, the status line under the iCloud Sync heading in Settings is the first thing to read — it reports what sync is doing and why it stopped. Nothing is sent to us; see the privacy policy.

How does Apple Health work with Ride Blocks?

Saving rides directly to Apple Health is available on iPhone and iPad. Open Settings → Connections, turn on Apple Health, and grant the permissions iOS asks for. Then finish a ride and choose Save Workout — the ride is written at that point.

If a save fails, a Retry Upload button appears under the same Connections card. Which fields are written depends on what your sensors recorded and which permissions you granted, so a ride without a heart-rate strap will not carry heart-rate data.

You can review or revoke what Ride Blocks may write at any time in Apple’s Health app, under its privacy and app-permission settings.

How do I send a diagnostic report?

Open Settings → Diagnostics. Download Logs saves the log as a plain-text file so you can read it before anyone else does; Email Logs hands it to your mail app addressed to support; Delete All Logs clears everything stored on the device. You can also turn logging off entirely with the Privacy-Preserving Diagnostic Logging switch — note that this also stops crash capture, so a crash that happens while it is off cannot be reported afterwards.

Nothing is uploaded automatically — a log leaves your device only when you send it. On macOS with Proton Mail set as your mail handler, Ride Blocks cannot attach the file for you: it opens a pre-addressed draft and reveals RideBlocks-Diagnostics.txt in Finder so you can drag it in.

My Apple Watch shows nothing

The Watch app is a companion to a paired iPhone. It mirrors the workout your iPhone is running and sends your heart rate back to it. It does not connect to cycling sensors itself, so power and cadence on the Watch come from the sensors paired to the iPhone.

If the Watch is blank, check that the workout is actually running on the iPhone, that the two are paired and in range, and that the Ride Blocks watch app is open. Heart rate also needs Ride Blocks to be allowed to read it on the Watch.

Overlay Mode and Picture in Picture

On Mac, Overlay Mode puts a floating window with your live metrics above other apps — toggle it from the workout screen or the app’s menu. On iPhone and iPad the same information goes into the system Picture in Picture window.

Picture in Picture depends on the system supporting it; if it is unavailable Ride Blocks says so rather than failing silently (the iOS Simulator, for example, has no Picture in Picture). Whether a given video keeps playing alongside it is up to that video app — some restrict playback when they are not in the foreground.